Frequently Asked Questions

  • How much do you charge?

    LetsTranscript pricing starts from $0.10 per minute of audio. For instance, a 60 minute clip costs $6 exclusive of verbatim and timestamps.
    There is no additional cost for multiple speakers and there is no sales tax. All the recordings will be round up to the nearest whole minute.

  • Audio files under 30 minutes long with good quality audio are typically delivered within 6 hours, often much faster. For longer files with poor audio quality, it may take longer. If you have a tight deadline, you may be interested in our Zap service that delivers your files back up to 5x faster. Want an accurate turnaround estimate? Add your files to checkout.

  • Yes, we transcribe multi-speaker recordings and we charge the same price: $0.10 per minute. We show "speaker 1", "speaker 2", etc.

  • Yes, we offer volume discounts for qualifying customers. Contact our sales team to learn more.

  • Yes, we offer to transcribe.

  • All our personnel have signed strict confidentiality agreements and the sensitive data of our clients is only disclosed in our secure platform.

  • We follow strict NDA norms to ensure confidentiality and data protection of our clients. This contract can be unilateral or mutual, we are happy to sign your NDA, or we can supply one for you.

  • We encrypt all data - both in transit and where it is stored on our protected Symantec servers. Your files are securely stored and transmitted using TLS 1.2 encryption consisting of bank-level security. To decode this idiom, it would take years to break this encryption and compromise our security.
    Our TLS encryption protocols fully guarantee the security of communications for all data exchanged.

  • We never store any credit card information - we simply pass it securely to our bank for safe-keeping. LetsTranscript maintains a PCI certification for payment processing.
    We work with PayPal to ensure that every payment that goes through PayPal is secure and encrypted.

  • For more information please visit our Security and Privacy Page.
    Contact Us for any additional details and queries on security and privacy